Refund policy

No Returns or Exchanges

We do not offer returns or exchanges on orders. You can contact us for any special requirements. 

Damaged or Defective Items

If your order arrives broken or damaged, we’re truly sorry and we’ll make it right! Please reach out to us within 48 hours of delivery with:

• A clear photo of the damaged item(s)

• Your order number

• A brief description of the issue

We will assess the situation and offer either a replacement or a refund, depending on the nature of the damage and the availability of the item.

Please note:
We reserve the right to determine whether a refund or replacement is the most appropriate resolution.

Exceptions & Additional Support

We understand that every situation is unique.

Your satisfaction means the world to us, and we appreciate your understanding as a small handmade business .If you have any concerns or unique situations, don’t hesitate to reach out — we genuinely want you to love what you wear.

Email- Heartmadegeet@gmail.com/gitijewels@gmail.com